Question 1

What does Nisc Cloud help with?

Accepted Answer

We help businesses build, run and grow online. Build covers brand identity, websites, ecommerce and custom applications. Run covers domains, hosting, business email, servers and security. Grow covers SEO, paid media, social, content and marketing automation, with Zepo AI where it is available.

Question 2

Can I buy a product without talking to sales?

Accepted Answer

Yes. Domains, hosting, business email, servers and SSL certificates can be bought online with prices shown before checkout. Websites, software, marketing and larger infrastructure projects start with a conversation so we can scope them properly.

Question 3

Who is Nisc Cloud for?

Accepted Answer

Businesses that want their digital services in one place, developers who need hosting and server control, and agencies that manage services for several clients.

Question 4

What is nPanel?

Accepted Answer

nPanel is the Nisc Cloud account workspace. Use it to manage the services you buy from us, such as domains, email and hosting, along with billing, support requests and project updates available to your account.

Question 5

Can agencies manage several clients in nPanel?

Accepted Answer

Yes. Agencies can organise separate client workspaces, assign services to each client, invite authorised users and switch between client accounts without sharing passwords.

Question 6

Does nPanel include SSH access?

Accepted Answer

Where it is enabled for your cloud server, you can use the built-in SSH terminal to access the server directly from nPanel. Availability depends on the server type and your account permissions.

Question 7

How fast can my website go live?

Accepted Answer

Domain registration is quick after checkout. Once you pick a hosting plan, we help you set up and move over if needed. A simple site can go live in hours. A full design project takes longer depending on the scope, and we will give you a clear timeline up front.

Question 8

What happens if my website goes down?

Accepted Answer

Report it any time through a support ticket. During working hours, our team also answers email, chat and phone enquiries. We work to restore service as quickly as possible against a 99.9% monthly uptime target on hosting plans, with service credits set out in our Terms of Service.

Question 9

Can I transfer my existing domain?

Accepted Answer

Yes. We support domain transfers and walk you through each step. Transfer timelines depend on your current registrar, and our team helps at no extra transfer fee from us.

Question 10

Do you offer .co.ke and other domain endings?

Accepted Answer

Yes. You can register .co.ke, .com, and many other endings. Search for the name you want, check out easily, and we help you point it to your hosting.

Question 11

How long does SEO take to show results?

Accepted Answer

SEO is a steady process, and timing varies by your starting position, competition, website and approved scope. We agree measurable goals, report on the work completed and track relevant search visibility and enquiries. We do not guarantee rankings or AI citations.

Question 12

What is AEO and GEO?

Accepted Answer

SEO means Search Engine Optimization: improving useful pages so they can be discovered in search results. AEO means Answer Engine Optimization: presenting clear, accurate answers to customer questions. GEO means Generative Engine Optimization: improving how accurately your business and expertise can be represented in AI-generated answers. Local SEO, including Google Business Profile and map visibility, is a separate area. No provider can guarantee rankings or AI citations.

Question 13

Do I need a minimum ad spend for paid advertising?

Accepted Answer

Yes. Our Ads Starter plan needs a minimum ad spend of KES 10,000 per month, separate from the management fee. That spend goes to the ad platforms. We will help you set a budget that matches your goals.

Question 14

Can you manage my existing social media accounts?

Accepted Answer

Yes. We can take over existing accounts or set up new ones. We start with a review of what you have, then build a content plan that matches your brand and goals.

Question 15

What is Zepo AI?

Accepted Answer

Zepo AI is the Nisc Cloud set of AI tools. In the services where it is available, it can support customer conversations, content drafts, follow-ups and repetitive workflows.

Question 16

Do I need technical knowledge to use Zepo AI?

Accepted Answer

No. We set it up, train it on your brand voice, and manage the flows. You review outputs and approve what goes out. No coding needed.

Question 17

How do I pay?

Accepted Answer

Paying is simple. Checkout is built for everyday payment methods, and we can help you set up recurring billing for monthly services.

Question 18

Is there a long contract?

Accepted Answer

Web and WordPress hosting can be cancelled through nPanel at any time and remains active until the end of the paid billing period. Automatically provisioned products and consumed credits are not refundable after provisioning or use. Managed marketing, design and software work follows the approved proposal or service agreement.

Question 19

What does the 30-day progress review mean?

Accepted Answer

For defined managed services, we agree first-month milestones during onboarding and review measurable progress within 30 days. Timing depends on the service, approved scope and required access.

Build. Run. Grow.

One accountable technology partner to help youbuild with purpose.

What do you need
today?

Build a brand and digital experience customers remember.

Your digital operation. One connected workspace.

Everything your business depends on.

One partner for every stage of your digital business.

Make your ideas real.

Keep your digital business running.

Turn digital activity into measurable growth.

Smarter tools, built into the way you work.

Cloud products, ready when you are.

Search for your domain

Built for more than getting online.

Infrastructure you can depend on

Control through nPanel

Expertise beyond infrastructure

A partner that grows with you

Questions before you start

Two ways to get started.

Ready to buy? Start online.

Discuss your project

Step 1 of 3: Your project