Open a ticket that provides the following information:
Confirm your current provider and amount of sites you want to migrate. This will help us understand the type of migration we'll be managing for you.
Tell us what your current hosting account credentials are (login URL, username, and password) to allow us to successfully perform the migration for you.
Tell us if you have a hosting plan with us already or wish to purchase a new one. We will check your current account and suggest the best option.
Within your message, please tell us when you'd like the migration to take place. We're happy to work around the clock to ensure this takes place at a time that suits you. Our team will then be in touch to confirm the details and ensure that everything runs smoothly.
We guarantee that your website will be migrated within 4 hours with no more than 15 minutes of downtime. If we do not meet this guarantee, or if you are not completely satisfied with how your migration was managed, we will credit your account with the value of your first purchase of shared hosting with us. This guarantee is not applied to promo packages.
Your login credentials are safe with us Security is a big part of our ethos and we treat it very seriously. Our Support Ticket system is protected by an SSL encryption, so all credentials submitted this way are protected. As an added security measure, we ask that you create a temporary password to be used only with this migration process and then reset it once complete.
The network infrastructure that powers our web hosting servers delivers 100% uptime for every calendar month, excluding scheduled maintenance. We use redundant bandwidth providers, routers, and switches to provide full redundancy at all levels within our network. As a result, our network uptime is among the best around and we're proud of the outstanding' performance it delivers.